Fast-acting response from Integrated Services helps residents affected by floods in South Tyneside

20 June 2013

In the wake of the Environment Agency's report that one in every five days last year saw flooding in the UK1, one success story has emerged loud and clear.

The fast response and high-quality service of supply chain and procurement specialist Integrated Services helped residents of South Tyneside to quickly move back into their properties following significant flooding in the region.

South Tyneside Homes is an organisation created by South Tyneside Council to manage, maintain and improve its council homes and estates, covering approximately 19,000 homes. Integrated Services worked closely with Supply UK, a leading tool and access equipment hire company, to provide more than 600 specialist pieces of equipment to the social housing group, after properties were damaged by flooding caused by intense rainfall.

Having received the emergency call from South Tynside Homes at approximately 11.00am one morning, an extensive range of dehumidifiers, fans and residual-current devices were specified and delivered by 7pm the same day, ensuring the needs of its residents were met quickly and efficiently. A technical expert from both Integrated Services and Supply UK visited houses affected by the flooding the next day, offering advice on how to quickly dry the homes while also managing the allocation of the specialist equipment across the range of properties.

Steve Selfe, Sales Manager at Integrated Services, explained: “Our constantly changing climate has made weather patterns difficult to predict, as highlighted by the Environment Agency recently, but no-one could have foreseen the flooding that the South Shields area was subjected to last year. Flooding at the properties ranged from water entering households and damaging skirting boards, to water levels being so high that it was almost at ceiling height. Our collaborative relationship with Supply UK enabled us to act fast, delivering the right equipment to provide an effective solution to homes which had been affected by the floods.

“The supply solution included the Dri-Eaz dehumidifier, which efficiently reduces humidity in an area by removing water vapour in the air, and a range of Sahara fan blowers to generate air movement that - in turn - speeds up the drying process.

“Meeting with residents and concerned parties played a key role in enabling us to advise on how to dry the properties as quickly as possible. While the floods were upsetting for the local residents concerned, the incident does demonstrate what can be achieved when dedicated teams work together to solve a problem that requires fast and efficient action.”

In the Environment Agency's recent report, Chairman Lord Chris Smith said: “The extremes of weather that we saw last year highlight the urgent need to plan for a changing climate,” demonstrating the importance of having a trusted supply partner to meet the pressing demands flooding places on everyday lives.

1 The Environment Agency, ‘Britain must act now to deal with more extreme weather’,