Integrated Services' online portal adds value for customers
24 August 2012
A new intuitive online portal has been successfully launched by supply chain and procurement specialist Integrated Services for its customers.
The Integrated Services Customer Portal is tailored for each customer and allows them to log on to a dedicated website to access their own data and product information. The fully interactive dashboard includes key management information and key performance measures such as spend trackers, stock availability and credit note analysis. Bespoke PDF reports can be created at the click of a button and information can be displayed in interactive tables and graphs.
Grant Richardson, trading director Integrated Services, Wolseley UK, explains: "The portal has been developed over the last 12 months as a response to customer feedback that identified a need for a more efficient and coherent reporting system.
"It is the first of its kind in the industry and is a tool for customers to access up-to-date, relevant information and reports at their fingertips. This way, they can keep track of their contract remotely and ensure that process efficiency and performance is maximised. The site is fully intuitive and easy-to-use and data feeds are automatically entered from our system on a weekly and monthly basis.
"We officially introduced the portal at the CIH Exhibition and it was met with an overwhelmingly positive response from customers, who are already starting to see the benefits."
Ian Watson, procurement director for Mears Group, added: "As an existing customer of Integrated Services, it was fantastic to see the new portal being demonstrated at CIH. Management information presented in this way is simply world class and considerably ahead of the game for this industry. The portal acts as an additional incentive for us to award more business to Wolseley UK as it makes reviewing our KPIs so much easier."
Nigel Harris, delivery manager, asset management for Walsall Housing Group, agreed: "I was really pleased to see the portal in action at the recent CIH exhibition. It is a fantastic tool for our organisation to utilise; not only will it allow us to drill down into the operative reporting but will subsequently enhance productivity of our trade's colleagues."
Neil O'Halloran, co-managing director for Evolve Facility Services Ltd, commented: "The new IS portal is far more advanced than anything I've seen before. It is so professional and will allow us to access information for ourselves rather than chasing someone for a post-it note with last month's spending on it!"
The portal is a free, added-value service for all Integrated Services customers and full training and service support programmes are available.