Wolseley Customer Portal
‘Knowledge’ is one of the 6 Integrated Services customer commitments; ensuring all clients have access to up
to date, relevant information about their business and the products and services they receive from IS.
The Wolseley Customer Portal is a web based system that provides each client with all the information they need at a click of a
button. The fully interactive dashboard includes management information and key performance measures such as spend trackers,
stock availability and credit note analysis.
Once logged in, the client will see both Sales & Performance results bespoke to their organisation, displayed in
interactive graphs & tables which they can toggle to manipulate the data that it displays, including:
- By category
- By product
Report and system updates are communicated instantly by email and all reports can be exported as a PDF for onward distribution.
This information forms the basis of quarterly customer reviews between an IS branch manager (where applicable), IS regional
management and the client to discuss performance and identify areas for focus and improvement.
- instant access to up to date, web-based reporting
- interactive reports which can be edited and downloaded
- all the information clients need in one place
- consolidated and relevant KPI reporting
Customer feedback from existing clients on the Wolseley Customer Portal has been incredibly positive.
“The new Wolseley Customer Portal is far more advanced than anything I've seen before. It is so professional and will allow us
to access information for ourselves rather than chasing someone for a post-it note with last month's spending on it!”
“I was really pleased to see the portal in action at the recent CIH exhibition. It is a fantastic tool for our
organisationto utilise; not only will it allow us to drill down into the operative reporting but will subsequently enhance
productivity of our trades colleagues.”
“As an existing customer of Integrated Services, it was fantastic to see the new portal being demonstrated at CIH.
Management information presented in this way is simply world class and considerably ahead of the game for this industry. The portal
acts as an additional incentive for us to award more business to Wolseley UK as it makes reviewing our KPIs so much easier.”
Click below to find out more about the Wolseley Customer Portal: